CHS wishes you all a happy and prosperous new year! As we head into 2015 we’re making some improvements and changes at Ceiling Hoist Solutions. 2014 was our busiest year ever, and we want to thank you for trusting us to help you with your clients and their needs. This year we’ve got a lot of new products and services on the way to make more services available to you, in an easier way for everyone. As we continue to offer new services, these changes will ensure we are there for you more efficiently in person, by phone and online, whilst providing you with more of the same great levels of support we are so proud of.
In 2015, home visits and domestic support will continue to be a major part of our commitment to you in order to supply and support the best equipment to your clients. We will continue to provide home visits with you to properly assess your client’s needs by recommending the most suitable equipment, checking structural requirements and discussing all the available options with you.
We are also adding more support staff to our team at our Melbourne Head Office as well (1300 789 420).
We are replacing our free onsite sling assessment service with a new, easy to use form to help you find the right sling, first time. We’ll be release the form shortly for everyone to download. We will continue to offer the easy option of sending the sling direct to you for trial, of course, for many sling types and for non-SWEP related sling requirements. So please just get in touch with us and we’ll be happy to discuss your sling requirements and how we can help. Some conditions will apply (such as returning the sling(s) to us after trial), but we’ll always find a way to help you, and so if you still need us to come to you for a sling assessment we will certainly still be able to do so for a nominal consultation fee.
For OTs and associates who require floor hoist demonstrations, we will continue to offer this service for TAC, NDIS, Work Cover and other clients. However, we will no longer be able to offer this service as part of any supply under the SWEP program due to the contract they now have in place.
We look forward to working with you throughout the year, and if you have any questions please let us know.
Thanks and regards,
The Ceiling Hoist Solutions Team